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Finance Operations · Risk · Salesforce

Shanay Zoungrana

I sit where finance operations, risk, and business systems meet. I take high-volume workflows apart, find inefficiencies and data exposures, and rebuild them into controlled, data-backed processes that scale.

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Portrait of Shanay Zoungrana
01

Expertise

Risk & Lending Operations

  • Underwriting & credit risk decisioning
  • AML / KYC compliance auditing
  • Loan-default & portfolio risk mitigation
  • Application & approval risk optimization
  • Transaction monitoring & fraud detection
  • Internal-policy & controls auditing

Focus Underwriting · Fraud · Compliance

Operations & Analytics

  • Process optimization & bottleneck analysis
  • Tableau, SQL & Palantir analytics
  • KPI dashboards & impact assessments
  • P&L, AR & operational reporting
  • SOPs, process design & documentation
  • Pilots, UAT & requirements gathering

Certified SQL / Tableau Data Analytics

Platform & Systems

  • Salesforce administration & configuration
  • Loan origination systems (LOS)
  • CRM operations & workflow automation
  • ServiceNow
  • System training & documentation
  • nCino lending platform

Certified Salesforce Administrator

02

Experience

Oct 2025 to PresentRemote

Banking Operations Analyst

Accenture

  • Reduce operational risk across high-volume banking processes, standardizing manual, error-prone steps into controlled, repeatable workflows.
  • Identify and document process and technology improvements that raise department efficiency in risk assessment and workflow optimization.
  • Run data-driven impact assessments to prioritize the highest-impact changes and direct engineering resources.
  • Act as the liaison between operations and technical teams, translating business pain points into clear system requirements.
Dec 2023 to Oct 2025Costa Mesa, CA

Operations Specialist

Lucid Motors

  • Built data-driven dashboards that cut order-to-delivery lead times from 22 to 5 days and reduced cancellations 43%.
  • Implemented custom Salesforce automation for lead distribution, lifting sales-team productivity.
  • Wrote SOPs and automated processes; audited financing, registration, and title documentation for ~200 orders/month.
Jun 2021 to Sep 2023Irvine, CA

Loan Consultant

Better Mortgage

  • Built risk-mitigation initiatives that reduced loan defaults 15% and improved portfolio performance.
  • Audited high-volume loan-portfolio workflows for full AML / KYC and internal-policy compliance.
  • Ran pilots and UAT for new platform features and authored adoption documentation.
Apr 2015 to Jun 2019New York, NY

Systems Administrator

Enterprise CarShare

  • Used SQL to audit 10,000+ daily transactions and built monitoring dashboards to flag suspicious activity, saving $280,000 a year.
  • Optimized application approvals with data analysis, raising the decline rate 8% to 15% and cutting high-risk approvals 90%.
  • Analyzed fuel-card data to catch misuse ($13,000/yr saved) and built Salesforce reports for real-time decisions.
03

Credentials

Education

B.A., Business Administration

Monroe University · New Rochelle, NY

2011 to 2014

Certifications

Salesforce Certified Administrator

Salesforce

Issued Jun 2025

Tableau Business & Data Analytics

New York University

Issued Mar 2021

nCino Certification

In progress

Expected 2026

04

Contact

Open to roles in banking & risk operations, finance and credit transformation, and fintech risk operations. Always glad to connect.

Email shanayzoungrana@gmail.com LinkedIn /in/shanay-zoungrana Resume Download (PDF) Phone +1 917-297-5965 Based in Costa Mesa, California